Frequently asked questions
Everything you need to know about ordering, paying, delivery and choosing the right ittar or perfume.
Orders & Payment
How do I place an order?
Open the Shop, tap Add to cart on the items you want, then go to your cart and checkout. Enter your details, pay with Easypaisa or JazzCash and your order is confirmed.
Which payment methods do you accept?
We accept Easypaisa and JazzCash. Choose your wallet at checkout, complete the payment, and we start preparing your order.
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched. Message us quickly with your order number and we'll update or cancel it.
Can I order in bulk?
Yes — message us on WhatsApp with the items and quantity you need — perfect for weddings, Eid gifts and corporate gifting — and we'll share the details.
Shipping & Delivery
Where do you deliver?
We deliver to cities across Pakistan from our shop in Gujranwala.
How long will delivery take?
Orders are usually delivered within 3–5 working days. Remote areas and sale periods may take a little longer.
How are orders packed?
Every bottle is sealed, wrapped and boxed with padding so it reaches you safely — gift sets arrive ready to give.
Scents & Care
What is the difference between ittar and perfume?
Ittar (attar) is a concentrated perfume oil with no alcohol — you apply a little to the skin and it lasts for hours. Eau de Parfum is an alcohol-based spray that projects more and suits modern daily wear.
How long does the fragrance last?
Our ittars usually last 10–12 hours on skin and longer on clothes. Eau de Parfums last around 6–8 hours, depending on skin and weather.
How should I apply ittar?
Dab a small amount on pulse points — wrists, neck and behind the ears. On clothes, test on a hidden spot first as oils can mark delicate fabric.
How should I store my fragrances?
Keep bottles closed, upright and away from direct sunlight and heat. A cool cupboard keeps the scent true for longer.
Returns & Exchanges
Can I return a product?
For hygiene reasons opened fragrances can't be returned. Sealed, unused items can be returned within 7 days of delivery — contact us first and we'll guide you.
My item arrived damaged — what should I do?
We're sorry! Contact us within 48 hours with your order number and photos of the item and packaging, and we'll arrange a replacement.
Fragrance Fable is a Hendrix Technologies store.
